Legal Licensing & Regulatory Compliance

PIN-UP is a fully licensed online gaming provider, operating legally under Carletta N.V. and in accordance with international gambling standards. We prioritize legal transparency, player safety, and fair play — with services tailored for Canadian users and other approved jurisdictions.

Operator Details

• Platform Name: PIN-UP
• Parent Company: Carletta N.V.
• Company Registration Number: 142346
• Licence Number: OGL/2024/580/0570
• Regulator: Curaçao Gaming Control Board
• Business Address: Dr. Henri Fergusonweg 1, Curaçao
• Mailing Address: Chuchubiweg 17, Willemstad, Curaçao
• Licence Status: Active
• Verification: To verify the licence, visit the official Curaçao Gaming Control Board website and enter the number OGL/2024/580/0570.

Payment Processing & Financial Agents

All deposits and withdrawals made through PIN-UP are securely processed via authorised European financial entities serving as official payment agents.

Approved Payment Processors:

• B.W.I Black-Wood Limited
  Country: Cyprus
  Address: Panagioti Toumazou, 37 Episkopi, 4620, Limassol, Cyprus
• Carletta Limited
  Country: Cyprus
  Address: Riga Feraiou, 7-9 Lizantia Court, Office 310, Agioi Omologites, 1087, Nicosia, Cyprus

These partners operate under strict European Union financial regulations to ensure secure, transparent, and traceable transactions.

Jurisdictional Access & Player Responsibility

PIN-UP is accessible only in regions where online gambling is permitted by law. Users located in countries where gambling is restricted are not allowed to participate.

Restricted Countries Include (but are not limited to):
United States, United Kingdom, Netherlands, France, Italy, Spain, Lithuania, Latvia, Curaçao, Cyprus. A complete list is available in our Terms of Use.

Players are responsible for knowing and complying with their local gaming regulations based on province, territory, or country of residence.

Game Provider & Content Restrictions

Some game providers impose regional limitations. As a result:

• NetEnt games may not be accessible in some countries, including Canada, particularly branded slots like:
  • Guns & Roses
  • Jimi Hendrix
  • Motörhead
• Universal Monsters slots (e.g., Frankenstein, Dracula, The Mummy) are generally only playable in selected European markets.
• Pooled Jackpot games may be unavailable in jurisdictions such as Australia, Israel, and Spain.

For full details on provider restrictions and game availability, refer to our Game Rules & Terms.

Data Protection & Compliance

PIN-UP adheres to global standards for data privacy and information security:

• Data Controller: B.W.I Black-Wood Limited (Cyprus)
• GDPR: Full compliance with EU Regulation 2016/679
• KYC Procedures: Identity verification is mandatory
• AML Measures: Anti-money laundering policies apply to all transactions

Your data is encrypted, securely stored, and never shared with third parties without consent. For more, see our Privacy Policy.

Age Restrictions & Responsible Gambling

Access to PIN-UP is strictly limited to individuals aged 18 or older.

We’re committed to promoting responsible gambling by offering support tools such as:

• Self-exclusion options
• Deposit and spending limits
• Reality check reminders
• Session time notifications

Visit our Responsible Gaming page to learn more or get support.

Support & Contact Information

For questions related to legal matters, licensing, or compliance, please contact us directly:

Email: [email protected]
Response Time: Within 48 hours

For general support or complaints, visit our Contact Us page.

Final Legal Notice

By using PIN-UP, you confirm that:

• You are 18 years of age or older
• You are not located in a restricted jurisdiction
• You understand and follow the gambling laws applicable in your region
• You accept all Terms and Conditions associated with platform use