Verification of Pin Up Account

Pin-Up Casino-verification

Pin Up online casino requires all real money players to submit documents to verify their identity and confirm eligibility before withdrawing winnings. This keeps gameplay secure and responsible. The one-time verification process is mandatory and straightforward.

You can deposit and play real money games without initial verification. However, submitting ID documents becomes necessary when requesting your first payout. The company will prompt verification at this stage.

To pass the verification, registered members must provide a government-issued photo ID showing the user’s details and address confirmation. Accepted proofs include a driver’s license, passport, health card, and recent utility bill.

Pin Up’s agents will cross-check your registered account details against the submitted documents. Your account gets verified promptly as long as all personal information matches precisely. This unlocks access to unrestricted withdrawals.

About Pin Up

PinUp Casino is an international online gambling site founded in 2016 and operated by Dama N.V., the company holds a license from the government of Curacao and has been accepting players from many countries, including Canada, since 2018.

The site offers a wide array of actual money gambling services:

  • Online casino with Pin Up slots, table games, and live dealers;
  • Sportsbook for betting on sports, eSports, virtual sports;
  • Poker room with cash games, sit-and-go’s, and tournaments.

The Pin Up gaming library spans over 5000 slots, including popular progressives like Mega Moolah and interactive video slots. There are several dozen table games with variants of roulette, blackjack, baccarat, and multiple types of poker. Their live dealer casino streams HD-quality games manned by human croupiers for an authentic experience.

When Will You Be Asked to Provide Proof of Your Identity?

As per licensing regulations and internal security protocols, customers of Pin Up may need to provide government-issued identification and address confirmation documents under certain circumstances, such as:

  • New Member Registration. During the initial sign-up process for creating a real-money player account, users may be requested to furnish copies of their ID immediately;
  • Suspicious Activity. If irregular playing patterns, multiple user accounts, or fraudulent actions are ever detected tied to a patron’s gameplay or account history,
  • Withdrawing Funds. The most common scenario where users must complete identity authentication is when submitting one’s first withdrawal request.

To prevent money laundering and enforce our mandatory age restrictions, new members must upload documents verifying they are the account holder and over the lawful gambling age before withdrawing is enabled.

How is Your Personal Information Used?

At the official Pin Up website, protecting customer privacy and safely handling your data is a priority. As a trusted online gambling provider, the company utilizes a strict privacy policy and rigorous data protections that keep your information safe, while allowing a convenient, customized gaming experience.

The company implements cutting-edge encryption, cybersecurity defenses, and access controls to protect databases containing customer information. Sensitive financial transactions and personal user data are kept safe from hacking, theft, and misuse through multifactor authentication procedures, anonymization, and minimized data retention.

As a licensed gambling company, Pin Up’s information handling complies fully with international personal data regulations like the GDPR and Gaming Commission standards around patron confidentiality and ethical usage. Third-party auditors frequently evaluate our systems.

How to Verify the Pin Up Account?

Pin-Up Casino-verification

Verifying your casino Pin account is an important step to ensure full access to all games and features. It also allows for speedier payouts when withdrawing winnings. Follow these steps for smooth sailing verification:

  1. Navigate to «My Account». After registering and logging in, click on your username or profile icon in the top-right. Then select «My Account» under the drop-down menu;
  2. Access verification settings within the «My Account» page. Choose «Verification» listed vertically along the left side or under «Account Settings»;
  3. Confirm your email. An email verification prompt will appear first. Click to send a confirmation link to your registered email. Open your email inbox and click the verification link within the Pin Up email;
  4. Input ID document. Details After email confirmation, an ID verification form opens. Fill in all indicated fields – document type, country, ID number, expiration date;
  5. Upload both sides of the ID document. Take pictures of the front and back sides of your government ID document. Upload both images when prompted. Ensure proper lighting for visibility.

Following those steps closely allows fast, frustration-free verification activation so you can fully access Pin Up’s vast casino gaming portfolio. Their team promptly processes approvals, too. Reach out to Pin Up support if any verification issues occur.

Filling Out the Questionnaire in the Personal Cabinet

Inside your Pin Up Casino account dashboard is a «User Questionnaire» form. Locating and filling this out properly ensures full account features and payout access.

Here is how to find the questionnaire:

  1. Access your Pin Up account credentials and log into your profile. In the top right, click on your username to open the account menu. Select «My Account». On the left sidebar, click on «User Questionnaire». The form will open;
  2. Answering the questionnaire. The questionnaire asks for personal information like full name, date of birth, and address. This allows identity confirmation. It also asks about gaming habits, income sources, and expected account usage. This screens for responsible play;
  3. Be honest. All questions must be answered honestly and fully before submitting the form.

As a licensed online casino, this casino utilizes questionnaires to verify users and check they gamble within reasonable means. This upholds ethical operation. Filling it out properly activates full account permissions, including higher withdrawal limits and access to bonuses or loyalty rewards.

Sending Copies of Documents to Technical Support

During account registration or activity, Pin Up may request users to submit copies of official identification documents or statements. Reasons and protocols for sending copies securely include:

  • account verification;
  • suspicious activity;
  • winnings payout;

Save copies of requested documents like IDs, bills, and letters as JPEGs or PDFs to send clearly. Blackout sensitive information like ID numbers. Attach files within the Support Desk system after logging a query. Agents provide secure upload links to protect your documents. Please respond to document requests promptly for the fastest resolution. Support can unlock accounts once documents have been verified.

What Documents are required?

Pin Up Casino requires players to submit ID and personal documents during account registration to confirm their identity. This also activates full access to services. Essential documents:

  • Government photo ID: Passport, Driver’s License, National ID Card;
  • Proof of address: Bank Statement, Utility Bill, Rental Agreement;
  • May also require a Credit Card Statement or e-wallet email.

Submit clean digital copies (JPEG/PDF). Block out sensitive financial details. When requested, complete, accurate documents allow quick verification and full access to Pin Up’s casino gaming content.

Can You Withdraw Money Without the KYC Verification?

Can you cash out your balance if unverified? The casino allows Pin Up deposits and play before confirmation. However, passing «Know Your Customer» checks by submitting personal documents is mandatory for Pin Up withdrawals.

Until completing identity verification, withdrawal access remains locked. Finish the KYC process to gain full account features, including cashing out your balance. This is a licensing regulation and security measure.

Provide these essential documents to verify your Pin Up account:

  • Government Photo ID;
  • Address Proof;
  • Payment Confirmation.

Contact Support if your documents get rejected or verification takes up to 48 hours. Players must complete identity checks before collecting winnings from their account’s real-money balance.

How Much Time Does it Take for Account Verification?

Most players get verified quickly within:

  • 1 hour for email confirmation;
  • 24 hours for document review.

Once identity checks pass, full account access activates rapidly. However, under 5% of accounts require further screening, taking up to 72 hours before approval. Reasons include:

  • Unclear document scans;
  • High deposit activity;
  • Data mismatches.

Allow a maximum of 3 days processing time. Follow up past 72 hours if your account is still pending or initially rejected. Support assists appropriate accounts in successfully getting verified.


Identity verification is required to enable full account access, including withdrawals. It’s a licensing regulation and anti-fraud measure.
Government-issued photo ID, proof of address, payment info confirmation. Recent color scans or photos of documents.
How long does verification take?
Can I withdraw before verification?
Wait a maximum of 72 hours, then contact support if still pending. Agents assist in getting properly submitted accounts verified.